Shipping policy

SHIPPING POLICY

Last updated: 13 September 2026

At Zinavelle, we carefully prepare and package every order before shipment.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days.

Because some Zinavelle products are handmade or made in small batches, certain items may require additional preparation time. If a product has a longer processing time, this will be stated on the product page.

Orders are not processed or shipped on weekends or public holidays.

2. SHIPPING AREA

We currently ship within the Netherlands.

Additional countries may be added in the future.

3. SHIPPING COSTS

Standard shipping within the Netherlands is €6.95.

We offer free shipping on orders of €55 or more.

The applicable shipping cost will be clearly displayed at checkout before payment is completed

4. DELIVERY TIME

Estimated delivery times within the Netherlands are generally 1–3 business days after dispatch.

Delivery times are estimates and may be affected by carrier delays, busy periods, weather conditions or other circumstances outside our control.

5. SHIPPING CARRIER

Orders may be shipped using PostNL or another suitable delivery carrier.

Once your order has been dispatched, tracking information may be provided where available.

6. DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If your order arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible at:

info@zinavelle.nl

Please include your order number and, where possible, clear photographs of the issue.

We will review the situation and provide an appropriate solution.

7. DELIVERY RESPONSIBILITY

Zinavelle remains responsible for the risk of loss or damage during transport until the order has been received by the customer or by a person designated by the customer.

8. INCORRECT ADDRESS

Customers are responsible for providing a complete and correct delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipment.

Please contact us as soon as possible if you notice an error in your delivery address.

9. UNDELIVERED OR RETURNED PACKAGES

If a package is returned to us because it could not be delivered, we will contact the customer to discuss reshipment or another appropriate solution.

Additional shipping costs may apply where the failed delivery was caused by incorrect information provided by the customer.

10. CONTACT

For questions about shipping or delivery, please contact:

Zinavelle
Email: info@zinavelle.nl